1. Agreement to these Terms
These Terms of Service (“Terms”) govern your access to and use of the Seleo Classic website, customer account, checkout, returns portal, reviews, bookings, academy, training, consultation, and related services (the “Services”) operated by Seleo Classic.
By browsing, registering, purchasing, or submitting any form, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
Each section below has a permanent URL anchor (for example `#terms-08-prohibited-conduct`) so we can reference the exact rule in support or enforcement correspondence.
2. Eligibility
- You must be at least 18 years old, or the age of legal majority in your country, to purchase or enter binding service agreements.
- You must provide accurate registration and checkout information.
- You may not use the Services if you are barred under applicable law or have been suspended by us.
3. Accounts and authentication
- You are responsible for activity under your account and for keeping credentials secure.
- We may offer Google sign-in and email-based authentication; session binding may be used to protect your account.
- Notify us promptly at support@seleoclassic.com if you suspect unauthorised access.
- We may suspend or terminate accounts that violate these Terms — see Section 18.
4. Orders, pricing, and availability
- Product descriptions, images, sizes, colours, and prices are shown in your selected display currency where supported. Prices may change before checkout is completed.
- An order is an offer to purchase. We accept when we confirm the order (email confirmation and/or payment capture).
- We may refuse or cancel orders (for example, suspected fraud, pricing error, or stock unavailability) and will refund any payment taken.
- Customisable products, sale items, and limited editions may have additional conditions stated on the product page.
- Referral discounts (where offered) are subject to programme rules and may be modified or withdrawn.
5. Payment
Payments are processed by Flutterwave in the currency shown at checkout (for example NGN, USD, GBP, EUR, ZAR, CAD, AUD depending on your shopping country). Available methods include cards, bank transfer, USSD, bank account debit (Nigeria), mobile money (Ghana), M-Pesa (Kenya), and other options Flutterwave supports for your region.
You authorise us and Flutterwave to charge the total shown, including applicable shipping and discounts. Failed or reversed payments may delay or cancel fulfilment.
6. Shipping and delivery
- Delivery times are estimates, not guarantees, unless we expressly state otherwise in writing.
- Shipping fees are calculated based on your shopping country and shown before you pay.
- Risk of loss passes to you upon delivery to the address you provide, except where mandatory consumer law says otherwise.
- You must provide a complete, accurate delivery address and a reachable phone number where couriers require it.
- International orders may be subject to import duties, taxes, or customs fees payable by you.
- Track orders at /tracking.
7. Returns, exchanges, and refunds
Our returns portal at /returns lets you locate an order with your order number and checkout email, select a reason, and upload evidence photos where required.
7.1 Return window
Unless a product page states otherwise, unworn items in original condition may be returned within 14 days of delivery for change-of-mind returns where permitted by your local consumer law. Mandatory statutory rights in Nigeria (FCCPA), the EU/UK (Consumer Rights Directive), and many US states may give you longer periods for faulty goods — those rights are not limited by this section.
7.2 Eligible reasons
- Damaged, defective, or quality issues — photo evidence required.
- Wrong item, wrong size, missing items — evidence may be required.
- Non-delivery or late delivery — we investigate with the carrier.
- Custom/bespoke fit issues — measured against specifications you provided.
- Change of mind — unworn, tags attached where applicable, within the return window.
7.3 Exclusions
- Final-sale items, hygiene-sensitive goods once opened, and fully bespoke pieces made to your exact specifications may not be returnable for change of mind — see Section 10 for deposit cancellation and production lock-in rules.
- Once a custom or bespoke order has entered production (materials committed, cutting, or sewing to your agreed specifications), change-of-mind returns and refunds do not apply except where mandatory law requires otherwise.
- Items damaged through misuse, alteration, or normal wear after delivery.
- Returns submitted with false information or fraudulent evidence.
7.4 Process and refunds
- Submit via /returns. We review and respond with approval, rejection, or instructions.
- Approved refunds are returned to the original payment method where possible via Flutterwave or our payment ops team. Timing depends on your bank or card issuer (typically 5–14 business days after approval).
- Exchanges are subject to stock availability; price differences may apply.
- Return shipping costs: we pay when the return is due to our error or a defect; otherwise you may bear return shipping unless local law requires otherwise.
8. Prohibited conduct
You must not use the Services to engage in the following (each item is enforceable and linkable):
- Fraud or misrepresentation — false orders, chargeback abuse, fake return claims, or manipulated evidence uploads.
- Payment abuse — using stolen cards, unauthorised accounts, or circumventing checkout controls.
- Account abuse — sharing credentials, creating accounts to evade bans, or automated scraping that harms the site.
- Harmful content — malware, scripts, or uploads intended to disrupt systems; bypassing sanitisation on forms.
- Unlawful activity — anything that violates Nigeria, EU, UK, US, or local law where you access the Services.
- Intellectual-property infringement — selling or uploading counterfeit materials or copying our designs without permission.
- Harassment or abuse — threatening staff, other customers, or submitting abusive reviews or service requests.
- Circumventing security — probing, reverse engineering payment flows, or interfering with session binding or RBAC.
- Resale violations — bulk purchasing to resell in breach of stated limits or territorial restrictions.
- Referral abuse — self-referrals, fake accounts, or code manipulation to obtain discounts.
9. Reviews and user-submitted content
- Reviews, customisation briefs, booking references, return evidence, and service forms must be truthful and owned by you or properly licensed.
- We sanitise submissions to block dangerous code; do not attempt to inject scripts or malicious files.
- Reviews are moderated before publication; we may remove content that violates these Terms or is misleading.
- You grant us a non-exclusive licence to use submitted content to operate and promote the Services.
10. Customisation, booking, and bespoke orders
This section applies to product customisation enquiries, bespoke booking requests, and orders for clothing made to your measurements, design brief, or agreed specifications. It works together with Section 7 (returns) and Section 11 (consultation fees).
Customisation requests and bespoke booking briefs are enquiries — not confirmed orders until we accept your brief in writing and you pay any agreed deposit or full price.
10.1 From consultation to custom build
- Fashion consultation fees are non-refundable once paid — see Section 11.2.
- After a consultation, we may invite you to pay a first deposit (or full price) to begin your custom garment. That payment creates a binding bespoke order for the agreed scope, price, and timeline.
- You can track order progress at /tracking using your order number and checkout email.
- Lead times, fittings, fabric choices, and revision limits will be confirmed in writing before or when you pay.
- Accurate measurements, sizing information, and reference images are your responsibility. Delays caused by incomplete or incorrect information are not our fault.
10.2 Deposit cancellation window (3 working days)
Because bespoke work uses raw materials cut and sewn specifically for you, change-of-mind rights are limited once production begins. To give you a clear, fair window while protecting our studio from abuse, the following applies to your first deposit on a custom or bespoke clothing order (whether paid in full or as a partial deposit):
- When the clock starts: The 3-working-day window begins when we send you written confirmation that your deposit payment has been received (email confirmation and/or your order showing as paid in /tracking).
- What you may do: Within 3 working days (Monday–Friday, excluding public holidays in Nigeria where our studio primarily operates), you may cancel the bespoke order or request a refund of amounts paid for that order by emailing support@seleoclassic.com with your order number. We will process eligible refunds to your original payment method where possible.
- When the window ends: After 3 working days from deposit confirmation, change-of-mind cancellation and refund rights for that bespoke order expire, unless we have not yet started production and we agree otherwise in writing.
- Production lock-in: Once we notify you that production has started, or we update your order to an in-production / processing status, change-of-mind cancellation and refunds no longer apply — see Section 10.3.
10.3 Production commenced — final for change of mind
“Production commenced” (or “in production”) means we have begun work that cannot reasonably be reversed without loss — for example ordering or cutting fabric to your size, pattern work from your agreed measurements, dyeing, embroidery, or sewing commenced to your specification.
After production commences, the bespoke garment is made to your personal specifications. Change-of-mind returns, cancellations, and refunds do not apply, including after the item has shipped or been delivered.
This is consistent with exceptions for customised goods under EU/UK consumer law (including the right of withdrawal exception for goods made to the consumer’s specifications), similar treatment of made-to-order apparel in many US states, and fair-contract principles under Nigeria’s FCCPA.
You remain entitled to remedies for defective goods, goods not made to agreed specifications, or our error — submit via /returns with evidence. Those statutory and contractual rights are explained in Section 10.4 and are not limited by this section.
10.4 Your statutory rights still apply
- Nigeria (FCCPA): Nothing here removes your rights to safe, accurately described goods or remedies for supplier fault, unconscionable conduct, or misleading representations.
- EEA & UK: Customised goods made to your specifications are generally excluded from the 14-day withdrawal right once production has begun with your prior express consent. Faulty or misdescribed goods remain covered by mandatory consumer guarantees.
- United States: State consumer protection and implied warranty laws may give you additional remedies for defects or misrepresentation; those laws prevail over conflicting Terms.
- Africa & other regions: Where mandatory local law gives you stronger cancellation, refund, or repair rights, that law applies to the extent it cannot be contracted out of.
- We do not accept return or refund claims based on change of mind after production has commenced or after the deposit window in Section 10.2 has expired, except where required by law.
11. Academy, training, and consultation
- Programmes, camps, sessions, and consultation topics displayed on the site are subject to availability and may change until confirmed in writing.
- Fees, dates, locations, and materials lists are as published or as we confirm after you apply.
- Applications and enrollment requests do not guarantee a place until we accept you.
- Cancellation and refund rules for paid programmes will be stated at enrollment; statutory consumer rights still apply where mandatory.
11.2 Consultation fees
- Fashion consultation fees shown at booking are non-refundable once payment is confirmed, whether paid via card, bank transfer, or other supported methods.
- The fee secures our time to review your brief, meet with you, and advise on design, fit, and production — it is not a deposit toward a garment.
- If you later proceed to a custom build, separate deposit and cancellation rules apply under Section 10.
- Rescheduling may be offered at our discretion if you contact us promptly; missed sessions without notice do not entitle you to a refund.
12. Referral programme
Referral codes and discounts (where active) are personal, non-transferable, and may not be published on coupon sites or used with fraudulent accounts. We may claw back discounts obtained through abuse. See Section 8.
13. Intellectual property
- The Seleo Classic brand, website, product photography, designs, text, and software are owned by Seleo Classic or its licensors.
- You receive a limited licence to access the site for personal shopping; no commercial reproduction without permission.
- Do not use our trademarks or product images for competing products or misleading listings.
14. Disclaimers
The Services are provided on an “as is” and “as available” basis to the fullest extent permitted by law. We do not warrant uninterrupted access, perfect colour matching on screens, or that every garment will fit every body type. Nothing in these Terms excludes warranties that cannot be excluded under Nigeria FCCPA, EU/UK consumer law, or US state law.
15. Limitation of liability
To the maximum extent permitted by law, Seleo Classic is not liable for indirect, incidental, special, or consequential damages, or lost profits. Our total liability for any claim relating to a specific order is limited to the amount you paid for that order, except where law prohibits such limits (including death/personal injury caused by negligence or fraudulent misrepresentation).
16. Indemnity
You agree to indemnify Seleo Classic against claims arising from your breach of these Terms, misuse of the Services, or violation of third-party rights, except where caused by our gross negligence or wilful misconduct.
17. Mandatory consumer rights by region
17.1 Nigeria
Nothing in these Terms limits your rights under the FCCPA, including rights to accurate information, fair treatment, and remedies for defective goods or misleading conduct.
17.2 EEA & United Kingdom
If you are a consumer, you have statutory rights for faulty or misdescribed goods and digital services. You may also have a 14-day withdrawal right for distance contracts on non-bespoke goods, subject to exceptions for customised items and sealed hygiene products once opened.
17.3 United States
State consumer protection laws, including implied warranties where they cannot be disclaimed, may apply. Some states require specific dispute or refund procedures — those prevail over conflicting Terms.
17.4 Other countries
Consumers in Ghana, Kenya, South Africa, Canada, Australia, and other served countries retain rights under local consumer-protection legislation that cannot be waived by contract where prohibited.
18. Suspension and termination
We may suspend or terminate access immediately if you violate Section 8 (Prohibited conduct), abuse returns or payments, or harm other users or our staff. We will refund unfulfilled paid orders where required by law. You may close your account by contacting support@seleoclassic.com.
19. Disputes and governing law
We prefer to resolve issues informally first — email support@seleoclassic.com with your order number and a clear description.
19.1 Nigeria
Where you are a consumer in Nigeria, disputes may be brought in Nigerian courts with jurisdiction over Seleo Classic, without prejudice to FCCPA remedies.
19.2 EEA & United Kingdom
Consumers in the EEA/UK may bring claims in their country of residence where EU/UK law allows. You may also use applicable online dispute resolution platforms.
19.3 United States
US consumers retain access to small-claims courts and state attorney-general complaints where applicable. Any arbitration clause does not apply where prohibited by state law.
19.4 General
Except where mandatory local law requires otherwise, these Terms are governed by the laws of Nigeria, without regard to conflict-of-law rules, and courts in Nigeria have non-exclusive jurisdiction for business users.
20. Changes to these Terms
We may update these Terms. The effective date and version at the top will change. Material changes will be posted on this page; continued use after the effective date constitutes acceptance where permitted.
21. Contact
Questions about these Terms: support@seleoclassic.com
Returns: /returns · Tracking: /tracking · Privacy: /privacy-policy
